Questions

There’s an error during wallet recovery, and it continues even after clicking the Retry button.

Please check that the Google account you're logged into matches your Pebble account. Once you're logged into the correct Google account, click the Retry button in the error window.

I cannot convert the NFT into a game item.

Please deposit SUI coins into your Pebble wallet. When converting an NFT or SBT into a game item, you must pay the network fee in SUI coins.

Pebble service sponsors the network fee for up to 3 conversion transactions per account. Therefore, from the 4th transaction onward, you will need SUI coins in your Pebble wallet to complete the conversion.

I cannot send NFTs traded on the secondary marketplace to my Pebble Wallet.

Users are currently unable to transfer NFTs which has been listed on certain secondary marketplace or purchased from them to Pebble Platform Wallet.

Cause of the Issue

To use NFTs on the Pebble platform, they must not be placed in Kiosk. During the listing process on the secondary marketplace, the NFT is placed in Kiosk.

To transfer an NFT which has already been listed in the secondary marketplace to Pebble platform, it must be withdrawn from the Kiosk first. The issue arises because some secondary marketplaces do not support a withdraw function at the moment.

How to avoid this from happening

Anyone planning to use NFTs on a platform or in a game in the near future should be cautious when listing on or purchasing from secondary marketplace until the issue is resolved.

The Pebble devs are in close discussions with secondary marketplace and the SUI team to resolve the issue. We will announce it as soon as the solution and the expected resolution time are finalized.

How can I contact Customer Support?

Do you need help using our service? For any inquiries, please contact us at [e-mail], and we will help you promptly!