Questions

There’s an error during wallet recovery, and it continues even after clicking the Retry button.

Please check that the Google account you're logged into matches your Pebble account. Once you're logged into the correct Google account, click the Retry button in the error window.

I cannot convert the NFT into a game item.

Please deposit SUI coins into your Pebble wallet. When converting an NFT or SBT into a game item, you must pay the network fee in SUI coins.

Pebble service sponsors the network fee for up to 3 conversion transactions per account. Therefore, from the 4th transaction onward, you will need SUI coins in your Pebble wallet to complete the conversion.

I cannot send NFTs traded on the secondary marketplace to my Pebble Wallet.

Cause of the Issue

To use NFTs on the Pebble platform, they must not be placed in Kiosk. During the listing process on the secondary marketplace, the NFT is placed in Kiosk.

To transfer an NFT which has already been listed in the secondary marketplace to Pebble platform, it must be withdrawn from the Kiosk first. The issue arises because some secondary marketplaces do not support a withdraw function at the moment.

How to withdraw NFTs from the external kiosk

You're able to withdraw your Pebble NFTs from the Kiosk. Here is the link to the Withdraw NFT Page : Please follow the guide below for step-by-step instructions on how to withdraw your NFTs.

Go to the marketplace and cancel your listing NFT or cancel transferring the NFT.
Go to inventory at Pebble Platform. You can find it by clicking your profile at the right top area.
Click on "Withdraw NFT"
Once you enter "Withdraw NFT" page, you'll be able to connect your wallet. Connect your wallet which contains your NFT which is located in the Kiosk.
Once you get the access to the page below in the image, click on NFTs you will withdraw and click on "Next" button.
Type in the wallet address(Sui or Pebble) you would like to receive your NFT and proceed to next step by clicking "Withdraw" button.
After approving from the Sui wallet, you're NFT will be withdrawn.

How can I contact Customer Support?

Do you need help using our service? For any inquiries, please contact us at support_pebble@pebblestream.io, and we will help you promptly!

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Last updated 2 months ago

There’s an error during wallet recovery, and it continues even after clicking the Retry button.

Please check that the Google account you're logged into matches your Pebble account. Once you're logged into the correct Google account, click the Retry button in the error window.

I cannot convert the NFT into a game item.

Please deposit SUI coins into your Pebble wallet. When converting an NFT or SBT into a game item, you must pay the network fee in SUI coins.

I cannot send NFTs traded on the secondary marketplace to my Pebble Wallet.

Cause of the Issue

To use NFTs on the Pebble platform, they must not be placed in Kiosk. During the listing process on the secondary marketplace, the NFT is placed in Kiosk.

How to withdraw NFTs from the external kiosk

You're able to withdraw your Pebble NFTs from the Kiosk. Here is the link to the Withdraw NFT Page : Please follow the guide below for step-by-step instructions on how to withdraw your NFTs.

Go to the marketplace and cancel your listing NFT or cancel transferring the NFT.
Go to inventory at Pebble Platform. You can find it by clicking your profile at the right top area.
Click on "Withdraw NFT"
Once you enter "Withdraw NFT" page, you'll be able to connect your wallet. Connect your wallet which contains your NFT which is located in the Kiosk.
Once you get the access to the page below in the image, click on NFTs you will withdraw and click on "Next" button.
Type in the wallet address(Sui or Pebble) you would like to receive your NFT and proceed to next step by clicking "Withdraw" button.
After approving from the Sui wallet, you're NFT will be withdrawn.

How can I contact Customer Support?

Do you need help using our service? For any inquiries, please contact us at support_pebble@pebblestream.io, and we will help you promptly!