# Questions

### There’s an error during wallet recovery, and it continues even after clicking the Retry button.

Please check that the Google account you're logged into matches your Pebble account. Once you're logged into the correct Google account, click the Retry button in the error window.

### I cannot find the NFT sent from the secondary marketplace in my inventory. <a href="#i-cannot-find-the-nft-sent-from-the-secondary-marketplace-in-my-inventory" id="i-cannot-find-the-nft-sent-from-the-secondary-marketplace-in-my-inventory"></a>

If you transferred an NFT traded on the secondary marketplace to your Pebble Wallet but cannot find it in your inventory, it may be because the NFT is placed in Kiosk. Currently, Pebble inventory cannot display NFTs stored in Kiosk. To use the NFT on Pebble, you must first withdraw it from the Kiosk.

{% hint style="info" %}
**Withdraw NFT Page:** <https://www.pebblestream.io/account/inventory/nft/withdraw>​
{% endhint %}

**How to Withdraw NFTs from the Kiosk**

1. **Log in to Pebble** and go to the [Withdraw NFT Page](https://www.pebblestream.io/account/inventory/nft/withdraw).
2. Select **Pebble Wallet**.
3. Check the NFTs currently in the Kiosk and select the ones you want to withdraw.
4. Click **Withdraw**.
5. After the withdrawal is complete, wait a short time and you will see the NFT appear in your Pebble inventory.

### I want to transfer an NFT from the Kiosk to my Pebble Wallet.

You can withdraw NFTs from your personal wallet’s Kiosk to your Pebble Wallet.

{% hint style="info" %}
Withdraw NFT Page : <https://www.pebblestream.io/account/inventory/nft/withdraw>
{% endhint %}

**How to withdraw NFTs from the external kiosk**

1. Go to the [Withdraw NFT Page](https://www.pebblestream.io/account/inventory/nft/withdraw).
2. Click **Connect Wallet** and connect the wallet that holds your NFT.
3. Check the NFTs currently in the Kiosk and select the ones you want to withdraw.
4. Click **Withdraw**.
5. After approving the transaction in your Sui wallet, your NFT will be withdrawn.&#x20;
6. Wait a short time and you will see the NFT appear in your Pebble inventory.

### I cannot convert the NFT into a game item.

Please deposit SUI coins into your Pebble wallet. When converting an NFT or SBT into a game item, you must pay the network fee in SUI coins.&#x20;

Pebble service sponsors the network fee for up to 3 conversion transactions per account. Therefore, from the 4th transaction onward, you will need SUI coins in your Pebble wallet to complete the conversion.

### How can I contact Customer Support?

Do you need help using our service? For any inquiries, please contact us at <mark style="color:purple;">**<support_pebble@pebblestream.io>**</mark>, and we will help you promptly!


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